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Terms and Conditions | NutriClinics

TERMS AND CONDITIONS

Effective from: 15 August 2026  |  Last updated: 15 August 2026 (Version 01.150826)

These Terms and Conditions (the “Terms”) set out the legally binding terms upon which we, M/s. NutriClinics Private Limited, a company incorporated under the provisions of the Companies Act, 2013 (“NutriClinics”, “Company”, “we”, “us” or “our”), make available to you the NutriClinics website at https://www.nutriclinicsglobal.com (currently marked as the “Platform”) and the nutrition consultation, allied and related patient services offered thereon (the “Patient Services” or “Services”).

These Terms constitute an electronic record within the meaning of the Information Technology Act, 2000, do not require any physical or digital signature, and are published in accordance with Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, as amended. By accessing or browsing the Platform, registering upon it, or booking or attending a consultation, you accept these Terms. If you do not agree with any part hereof, you must not access or use the Platform.

These Terms are to be read with our Payment and Refund Policy and our Privacy Policy (together, the “Policies”), each published upon the Platform and incorporated herein by reference. Fees, payment modes, invoices, rescheduling, cancellations, no-shows, refunds and refund timelines are dealt with in the Payment and Refund Policy; the collection and processing of your personal data, including your health data, teleconsultation consents and record retention, is dealt with in the Privacy Policy. Those subjects are governed by those documents and are not repeated here. All other terms, including eligibility, permitted use, intellectual property, liability, indemnity, grievance redressal, governing law and dispute resolution, are as set out in these Terms. Nothing herein operates to exclude or limit any right available to you which cannot be excluded or limited under applicable law.

1. DEFINITIONS

  1. “Consultant” means an independent nutrition consultant, nutritionist, dietitian or allied practitioner listed on the Platform, as more fully defined in the Privacy Policy.
  2. “Platform Content” means all material made available by us upon the Platform, including its software, design, layout, text, graphics, databases, trade marks and logos. “Your Content” means the information, documents, records, messages, ratings and reviews you upload or submit through the Platform.
  3. Capitalised terms not defined herein bear the meanings ascribed to them in the Policies. “Including” means “including without limitation”; headings are for convenience only; and the singular includes the plural.

2. OUR ROLE AND THE SCOPE OF THE SERVICES

  1. NutriClinics operates the Platform solely as a technology platform enabling you to discover, book, pay for and attend consultations rendered by independent Consultants. The Services are rendered by the Consultant you select and not by NutriClinics. We do not render any consultation, prescribe or direct any dietary regimen, or exercise control over the professional judgment, content or outcome of any consultation. Consultants are independent third parties and not our employees, agents or partners, and nothing herein creates any professional, clinical or advisory relationship between you and NutriClinics.
  2. We verify the qualifications, registrations and representations furnished by a Consultant at the time of listing and monitor service quality. Subject thereto, we make no representation as to the suitability of any Consultant for your needs, individual results vary, and no particular outcome is guaranteed by us or by any Consultant.
  3. Our onboarding checks, quality review and complaint handling do not alter the independence of any Consultant, do not constitute an assumption by us of responsibility for the Services, and do not guarantee the suitability of any Consultant or any outcome.
  4. The Services are rendered remotely by video conferencing, and you are responsible for the device, internet connection and private setting from which you attend. A Consultant may decline to commence, or may discontinue, a consultation, may recommend in-person or medical care, and may decline any request falling outside their competence or lawful scope of practice, including where in their professional judgment the Services are not clinically appropriate for you, where your matter requires medical attention, or where the conduct of any person attending is abusive. Where your Consultant becomes unavailable, we may, with your knowledge, offer to transfer your care to another Consultant, failing which the Payment and Refund Policy applies.
  5. We may modify, suspend, withdraw or discontinue the Platform or any feature thereof, and may impose limits upon any feature, with notice wherever reasonably practicable, and are under no obligation to provide support or maintenance in respect of the Platform. Where a paid appointment is affected by any such modification, suspension or outage, your remedy shall be a reschedule or a refund in accordance with the Payment and Refund Policy.
  6. The Services are made available without discrimination on the ground of religion, race, caste, sex, gender, place of birth, language, age or disability, or on any other ground prohibited by law; a Consultant declining or discontinuing a consultation under clause (d) does so upon clinical or conduct-related grounds alone.

3. MEDICAL DISCLAIMER AND EMERGENCIES

  1. The Services constitute nutrition counselling and guidance. They do not constitute medical diagnosis, a medical prescription, treatment or emergency care, and are not a substitute for care from a physician or other qualified healthcare provider. You should consult a physician regarding any medical condition or symptom, and before starting, stopping or modifying any treatment or medication, and must not disregard or delay professional medical advice on account of anything obtained through the Platform.
  2. Any general content upon the Platform, including articles, tools, recipes and wellness material, is provided for information and education only, does not constitute medical or nutritional advice, is not warranted by us to be accurate, complete or current, and should not be relied upon as the sole basis for any decision concerning your health.
  3. THE PLATFORM IS NOT AN EMERGENCY SERVICE. It is not designed or intended to provide emergency or urgent medical assistance, to replace in-person medical care, to monitor you in real time, or to guarantee any response time. IF YOU ARE EXPERIENCING, OR BELIEVE THAT YOU MAY BE EXPERIENCING, A MEDICAL EMERGENCY, IMMEDIATELY STOP USING THE PLATFORM AND CONTACT YOUR LOCAL EMERGENCY SERVICES OR PROCEED TO THE NEAREST HOSPITAL. IF YOU ARE IN INDIA, CALL 112 (NATIONAL EMERGENCY HELPLINE) OR 102 (AMBULANCE SERVICE).

4. ELIGIBILITY AND YOUR ACCOUNT

  1. You must be eighteen (18) years of age or older and competent to contract under the Indian Contract Act, 1872 in order to register, make a payment or book a consultation. Services for a child, or for a person having a lawful guardian, may be availed solely by the parent or lawful guardian, who shall create and hold the account. Organisations may not register as users or transact through an individual user.
  2. You shall create only one account and shall furnish information which is true, accurate, current and complete, and keep it so, nutrition advice being rendered upon the basis of what you disclose.
  3. Your account is personal to you and may not be shared. You are responsible for the confidentiality of your credentials and for all activity carried out under your account, and shall notify us forthwith at support@nutriclinicsglobal.com upon becoming aware of any unauthorised use.
  4. A person who registers, books or attends on your behalf represents that they are duly authorised by you and have apprised you of these Terms and the Policies. We may require evidence of identity and authority before granting access to your records, and may refuse registration or decline to provide the Services where we reasonably believe that these Terms or applicable law have been or are likely to be contravened.
  5. You shall disclose all information reasonably relevant to the nutrition advice sought, including current symptoms, diagnoses, allergies and intolerances, medications and supplements, pregnancy or lactation status, and the instructions of any treating practitioner, and shall promptly correct any material change or inaccuracy. To the extent permitted by law, neither NutriClinics nor the Consultant shall be responsible for any consequence to the extent caused by information which you or your Caregiver conceal, omit or misstate.

5. ACCESS TO THE PLATFORM AND PERMITTED USE

  1. Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Platform, and to use any Diet Plan issued to you, solely for your own personal and non-commercial purposes. All rights not expressly granted are reserved.
  2. You shall not: (i) licence, sell, rent, host, distribute or otherwise commercially exploit the Platform or any Platform Content; (ii) copy, modify, translate, create derivative works of, disassemble, reverse-engineer or decompile any part of the Platform; (iii) access the Platform to build a similar or competing product or service; (iv) use any robot, spider, scraper or other automated or manual process to access, monitor or copy the Platform or any Platform Content; (v) use the same to train, fine-tune or improve any artificial intelligence or machine-learning system, or to conduct data mining; (vi) introduce any virus or other malicious code, attack the Platform by any denial-of-service or similar means, or otherwise interfere with its proper working; (vii) circumvent any security or access-control feature, or attempt to gain unauthorised access to any part of the Platform or to any account other than your own; or (viii) remove or alter any proprietary notice.
  3. You shall not solicit, engage or pay any Consultant, or any person representing themselves as associated with or authorised by us, outside the Platform for any consultation, plan or package. Any such engagement is solely between you and that person, is not covered by these Terms or the Policies, and we shall bear no liability in respect thereof.

6. PROHIBITED CONDUCT AND CONTENT

  1. You shall not upload, publish, transmit, store or share, through the Platform, any information which: belongs to another person and to which you do not hold the rights; is defamatory, obscene, pornographic, paedophilic, invasive of another’s privacy including bodily privacy, insulting or harassing on the basis of gender, libellous, racially or ethnically objectionable, or otherwise contrary to any law for the time being in force; is harmful to a child; infringes any patent, trade mark, copyright or other proprietary right; impersonates another person; is patently false or misleading, or deceives or misleads the addressee as to the origin of the message; is grossly offensive or menacing; threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or incites any offence; or contains any software virus or other computer code designed to interrupt, destroy or limit the functionality of any computer resource.
  2. You shall not behave abusively or inappropriately towards a Consultant or towards our personnel, whether during a consultation or in any other communication, shall not compromise the confidentiality of any other patient, and shall not use the Platform to harass any person or to transmit unsolicited advertising or promotional material.
  3. Where you contravene this Section, we may remove the information in question and may exercise our rights under Section 14, without prejudice to any other remedy available to us in law.

7. YOUR CONTENT, FEEDBACK AND REVIEWS

  1. You retain such rights as you hold in Your Content, and grant us a non-exclusive, royalty-free licence to host, store, reproduce and transmit it, solely as necessary to provide the Services, to maintain your records and to comply with applicable law, in each case in accordance with the Privacy Policy. You represent that you are entitled to furnish Your Content and that it does not infringe the rights of any third party.
  2. We are under no obligation to monitor, review, retain or respond to Your Content, save as required to provide the Services or by applicable law.
  3. Where you provide feedback, comments or suggestions concerning the Platform, we may use the same for any purpose, without restriction, attribution or remuneration, and you agree not to submit anything which you consider confidential or proprietary. A rating, review or testimonial furnished by you may be published upon the Platform or in our communications only where you have separately consented to such publication, and may be moderated or removed where it contravenes Section 6.

8. INTELLECTUAL PROPERTY

  1. All Platform Content is owned by or licensed to NutriClinics and is protected under the laws relating to copyright, trade marks and other intellectual property. Neither these Terms nor your access to the Platform transfers to you any right, title or interest therein, save the limited licence granted under Section 5(a).
  2. The name and mark “NutriClinics”, our logo and all related names, marks and designs are our property. You may not use them without our prior written consent.
  3. A Diet Plan is prepared for you alone, upon the information disclosed by you, and is not to be relied upon by any other person. You may share it with the healthcare professionals treating you, and nothing in this Section restricts any statutory right you have to obtain or use your health records; you may not, however, publish, distribute, resell, commercially exploit or alter so as to misrepresent the source of, any Diet Plan or other material furnished to you through the Services.

9. THIRD-PARTY SERVICES AND LINKS

  1. The Platform may link to, or allow you to access, websites, applications, products or services operated by third parties, including our payment aggregator, our video conferencing provider and any calendar or messaging service you authorise. Such services are not under our control; we do not review, endorse or make any representation in respect of them, and their own terms and privacy policies apply.
  2. We are not a party to any arrangement between you and any such third party and, to the extent permitted by law, shall not be liable for any loss or consequence arising out of your use of, or reliance upon, any third-party service.

10. OUR POLICIES: PAYMENTS, REFUNDS AND PRIVACY

  1. All fees, accepted payment modes, invoices, rescheduling, cancellations, no-shows, refunds and refund timelines are governed exclusively by the Payment and Refund Policy, which forms part of these Terms and prevails over these Terms to the extent of any inconsistency in relation to those subjects. Payments are accepted only through the Platform and the payment aggregator engaged by us.
  2. Our collection, use, storage, disclosure, transfer, retention and erasure of your personal data, including your health data and Consultation Record, the consents obtained from you, the conduct and confidentiality of teleconsultations, and your rights as a Data Principal, are governed exclusively by the Privacy Policy, which forms part of these Terms. By using the Platform you confirm that you have read it.

11. DISCLAIMERS

  1. The Platform is provided on an “as is” and “as available” basis. While we take reasonable measures to maintain its availability, security and proper functioning, we do not warrant that it will be uninterrupted, timely, secure or error-free.
  2. To the extent permitted by law, we do not warrant, and shall not be liable for, any deficiency in the Services, error of judgment or interpretation, adverse event, inefficacy of advice, or absence of any particular outcome, in respect of Services rendered to you by a Consultant in the exercise of that Consultant’s independent professional judgment.

12. LIMITATION OF LIABILITY

  1. To the extent permitted by law, our total aggregate liability in connection with any appointment, howsoever arising, is limited to the amount paid by you for that appointment, and our total aggregate liability in connection with the Platform where no amount has been paid is limited to INR 1,000 (Rupees One Thousand only). The existence of more than one claim shall not enlarge this limit.
  2. To the extent permitted by law, we shall not be liable for any indirect, incidental, special or consequential loss, or for any loss of profit, business, opportunity, goodwill, anticipated saving or data, arising out of or relating to these Terms, the Platform or the Services, whether or not we were advised of the possibility thereof.
  3. The Services are rendered by the Consultant you select. To the extent permitted by law, we shall not be liable for any act, omission, advice, negligence, deficiency or professional misconduct of any Consultant, no relationship of agency, employment or partnership subsisting between us, and any claim in respect of the Services rendered to you lies against the Consultant concerned.
  4. To the extent permitted by law, we shall not be liable for any loss arising from: any failure of your device, internet connection or environment; any act, omission, outage, delay or error of the payment aggregator, your bank, our video conferencing or messaging provider, or any other third party; any unauthorised access to your account, device or email; your furnishing of incomplete, inaccurate or outdated information or suppression of any material fact; or the act or omission of any Caregiver or other person you permit to act on your behalf.
  5. The limitations and exclusions in this Section apply regardless of the form in which a claim is brought, whether in contract, tort (including negligence), under statute or otherwise, and shall survive the termination of these Terms.
  6. Nothing in these Terms excludes or limits our liability for fraud, for wilful misconduct, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law, including under the Consumer Protection Act, 2019.

13. INDEMNITY

  1. You agree to indemnify, defend and hold harmless NutriClinics, its holding companies, subsidiaries and affiliates, the Consultant concerned, and each of their respective directors, officers, employees, service providers, successors and assigns (each an “Indemnified Person”), from and against all claims, demands, proceedings, losses, damages, liabilities, penalties, costs and expenses (including reasonable legal fees and the cost of defending any proceeding) arising out of or in connection with:
    1. your breach of these Terms, of either of the Policies, or of any applicable law, rule or regulation;
    2. your furnishing of information which is false, incorrect, incomplete or misleading, your suppression of any material fact concerning your health, allergies, medications or subsisting conditions, or your failure to update the same;
    3. your failure to follow, or your misinterpretation of, the advice, Diet Plan or instructions of your Consultant, or your delay in seeking or your discontinuance of medical care;
    4. Your Content, including any claim that it infringes the rights of any third party or contravenes Section 6;
    5. your engagement of, or payment to, any Consultant or other person outside the Platform, and any service so rendered;
    6. your use of a payment instrument not lawfully owned by you, any misrepresentation in a refund or chargeback request, or any misuse of a promotional offer;
    7. any unauthorised access to or use of your account, and any act or omission of any Caregiver or other person permitted by you to act on your behalf; and
    8. your use or misuse of the Platform, or your infringement of the rights of any third party.
  2. We shall notify you of any claim in respect of which indemnity is sought, and reserve the right, at your cost, to assume the exclusive defence and control thereof. You shall co-operate with us in such defence and furnish such information and assistance as we may reasonably require, and shall not settle, compromise or admit liability in respect of any such claim without our prior written consent.
  3. This indemnity is in addition to, and not in substitution for, any other right or remedy available to us in law or in equity, is without prejudice to our right to recover any amount due to us, and survives the termination of these Terms and the closure of your account.
  4. Nothing in this Section requires you to indemnify any Indemnified Person in respect of that person’s own fraud, wilful misconduct or negligence, or in respect of any liability which may not lawfully be so indemnified.

14. SUSPENSION AND TERMINATION

  1. You may cease using the Platform at any time, and may delete your account in the manner set out in the Privacy Policy.
  2. We may suspend or terminate your access to the Platform, wholly or in part, where we reasonably believe that you have contravened these Terms or applicable law, where required by law or by a competent authority, where your conduct towards a Consultant or our personnel is abusive, or where necessary to protect the Platform or its users. Wherever practicable we shall notify you of the reasons therefor.
  3. Termination does not affect any consultation already delivered, any fee already accrued, any refund already due to you under the Payment and Refund Policy, or the retention of records required by law. Sections 7 to 9 and 11 to 17 survive termination.

15. FORCE MAJEURE

  1. We shall not be liable for any failure or delay in performing our obligations arising from any cause beyond our reasonable control, including an act of God, epidemic, fire, flood, earthquake, civil unrest, war, terrorist act, strike, cyber-attack, failure of power, internet or third-party infrastructure, or any act or restriction of a government or regulatory authority. Our obligations stand suspended for the duration of such event, and where an appointment is affected, the Payment and Refund Policy applies. Nothing in this Section excuses an accrued payment obligation or affects any refund expressly due to you under that Policy.

16. GRIEVANCE REDRESSAL

  1. Any query, concern or complaint concerning the Platform or the Services may be addressed to support@nutriclinicsglobal.com, quoting your Booking ID, and shall be acknowledged within forty-eight (48) hours.
  2. Where you are not satisfied with the resolution provided, the matter may be escalated to our Grievance Officer, appointed in accordance with the Consumer Protection (E-Commerce) Rules, 2020:
    Name: Seena Chandrasenan
    Designation: Grievance Officer
    Address: Maple Town Villa, Suncity Nagaram K V, Rangareddy, Hyderabad, Telangana, India – 500083.
  3. The Grievance Officer will acknowledge your complaint within forty-eight (48) hours of receipt and endeavour to resolve it within one month. Complaints concerning the processing of your personal data, and those arising under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, are dealt with by our Designated Officer in the manner set out in the Privacy Policy. The Grievance Officer will undertake best endeavours to redress the grievance expeditiously but, in any case, grievances will be addressed within one (01) month from the date of receipt of the grievance.

17. GOVERNING LAW, JURISDICTION AND DISPUTE RESOLUTION

  1. These Terms, and any dispute or claim arising out of or in connection with them, the Platform or the Services, including any question as to their existence, validity or termination, shall be governed by and construed in accordance with the laws of India. Subject to clause (b), the courts at Hyderabad, Telangana shall have exclusive jurisdiction.
  2. The parties shall first endeavour to resolve any dispute amicably through conciliation and negotiation. Where the dispute is not so resolved within thirty (30) days of written notice thereof, it shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, as amended (the “Act”), by a sole arbitrator appointed mutually by the parties, failing which, and where no such appointment is agreed within thirty (30) days of a written request for arbitration, the arbitrator shall be appointed in accordance with that Act. The seat and venue of arbitration shall be Hyderabad, Telangana, and the proceedings shall be conducted in English. The award shall be final and binding upon the parties.
  3. The courts at Hyderabad, Telangana shall have exclusive jurisdiction over all proceedings connected with any such arbitration, including interim measures, the appointment or challenge of an arbitrator, and the challenge or enforcement of an award, and over any dispute not capable of being referred to arbitration.
  4. The Platform is operated, and the Services are configured and offered, in India. Where you access the Platform from outside India you do so at your own risk and are responsible for compliance with the laws applicable to you, no representation being made that the Platform or the Services comply with the requirements of any other jurisdiction.

18. GENERAL

  1. Amendment. We may amend these Terms at any time. The version published upon the Platform shall govern from the date of its posting and shall bear a distinct version number and revised date. Where an amendment is material, notice shall be given prominently upon the Platform or to your registered email address, and your continued use of the Platform thereafter constitutes acceptance of the revised Terms.
  2. Electronic communications. You consent to receive communications from us by electronic means, and agree that all notices, disclosures and agreements so furnished satisfy any requirement of law that they be in writing. Notices to you may be sent to the contact details registered upon your account and are deemed received upon despatch; notices to us must be sent to support@nutriclinicsglobal.com or to the address set out in Section 16.
  3. Assignment. We may assign, transfer or sub-contract any of our rights or obligations hereunder to any third party as we may deem fit, without requiring your prior consent, and you shall continue to be bound by these Terms notwithstanding any such assignment. You may not assign or transfer your rights or obligations hereunder.
  4. Benefit of these Terms. The provisions of Section 4(e) and of Sections 12 and 13 are made for the benefit of, and are enforceable by, each Indemnified Person, and we hold the benefit thereof on their behalf. We may set off any amount due from you against any amount payable by us to you.
  5. Severability, waiver and entire agreement. Any provision held invalid shall be severed to the minimum extent necessary and the remainder shall continue in full force and effect. No failure or delay in exercising any right shall operate as a waiver thereof. These Terms, read with the Policies and any supplemental terms published upon the Platform, constitute the entire agreement between you and us concerning the Platform and the Services, and are issued in English, which shall prevail over any translation.
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